TERMS AND CONDITIONS
Browsing on https://tianadodson.com, hereinafter the “Site”, you acknowledge that, in your capacity as a user, hereinafter referred to as “You” or the “Internet user”, You know the conditions of use set out below, as well as the specific conditions relating to certain services of the Site, and accept their terms.
1. LEGAL INFORMATION
The editor of the Site is Ms. Tiana RENARD, founder of the establishment TIANA DODSON COACHING AND FACILITATION that offers coaching services as part of a business registered on or after April 1, 2021, whose place of business is located at 51 RUE DE LA ROQUILLE, 37250 VEIGNE with a code APE 9609Z and SIREN number 895 357 366.
The editor of the Site, who is also the director of the publication, is authorized to answer any question concerning the present terms of business or the content of the Site https://tianadodson.com and can be reached using the following contact information: Ms. Tiana DODSON, 51 RUE DE LA ROQUILLE, 37250 VEIGNE or by email (tiana@tianadodson.com).
The Site is hosted by SiteGround Spain S.L.
The Site is the exclusive property of Ms Tiana RENARD.
2. PREAMBLE
The general terms and conditions of sale and provision of services (hereinafter the “GTC”) of the establishment TIANA DODSON COACHING AND FACILITATION govern the relationship between the institution TIANA DODSON COACHING AND FACILITATION and the client, i.e. the person having placed an order either via the Site or directly with Ms. Tiana RENARD (the “Client”) and are intended to govern all the rights and obligations of the parties within the framework of any service concluded for valuable consideration.
By subscribing to any product and/or service presented on the Site, Clients declare to adhere unreservedly to the GTC.
The Site is accessible to any natural person, capable, who is of age acting for personal and private purposes.
3. PURPOSE
The purpose of the GTC is to exclusively govern all the rights and obligations of the parties with regard to any purchase of services or products offered on the Site or offered directly by the establishment TIANA DODSON COACHING AND FACILITATION in the context of personalized coaching and as defined in the following article (the “Services” and/or the “Products”).
4. PRODUCTS AND SERVICES
The products and services offered by the establishment TIANA DODSON COACHING AND FACILITATION are those listed on the Site under the heading “Let’s work together” and “Shop”. The Products are delivered in electronic form, by download or streaming or by postal delivery as the case may be. The Services are delivered online or in person if necessary. The graphic presentation of the Products on the Site are only illustrations. Their presentations can therefore be modified during the download.
4.1. ORDERING PRODUCTS AND SERVICES
The Client places an order for Products and Services online or by any other available and appropriate means (telephone, email).
When the Client uses the Site to place an order or to access other services, they might be required to create a personal account beforehand. In doing so, the Client will have to communicate their identity, their email address, their login and password that they will have chosen. The Client agrees not to make false statements or impersonate any third party. By creating a personal account, the Client acknowledges that they identify themselves personally and undertake not to disclose their login and password to anyone.
As far as online orders are concerned, the Client will place a firm order by means of the double-click procedure, in accordance with the provisions of articles L 111-1 et s., L 221-5 et L 221-14 of the Consumer Code and 1369-1 and following of the Civil Code. The first click confirms the content of the order and the second click is to confirm the payment obligations.
The confirmation of the order will intervene only after a confirmation email sent to the Client enclosing the GTC, which email will contain the order number and the information required by article L 221-5 of the Consumer Code. It is the responsibility of the Client to keep this email and these references.
4.2. DELIVERY OF PRODUCTS AND SERVICES
The Services will be provided to each Client within a time frame and in a manner defined at the time of order acceptance.
The intangible Products are made available to the Client after full payment and exclusively by way of download in a pdf or Google Doc format. The Client is required to have computer equipment allowing them to open files of type pdf or Google Doc in order to download the documents. The videos can be consulted without limit.
Clients may contact support@tianadodson.com for assistance with delivery of the Products or Services.
The Products are delivered within a time frame that is estimated and confirmed at the time of acceptance of the order, depending on the availability of stock and the place of delivery, if any.
5. PRICES AND TERMS OF PAYMENT
The prices indicated on the Site are in American dollars.
The transactions are exempt from VAT under Article 293 B of the General Tax Code.
The establishment TIANA DODSON COACHING AND FACILITATION may change the prices of its Products and Services at any time with respect to future contracts.
The payment of the totality of the price of the order must be carried out at the time of the order; the reception of the whole payment by the establishment TIANA DODSON COACHING AND FACILITATION triggers the provision of the Product and/or the registration to the Services, unless otherwise agreed.
Payment can be made by any means as provided at the time of validation of the order. In case of payment by credit card, the Client expressly acknowledges that the communication of his credit card number and or SEPA direct debit to the establishment TIANA DODSON COACHING AND FACILITATION is worth authorizing the debiting of its account up to the total amount corresponding to the Products ordered or the registration to the Services up to the amount indicated in accordance with the provisions of the Monetary and Financial Code. They confirm that they are the legal holder of the payment instrument and that they are legally entitled to use it. In case of error or impossibility to debit the account of the Customer, the sale will be cancelled by right.
The amount will be debited upon conclusion of the contract after verification of the banking information.
The Client understands that the cost of the Services is specified in the invoice. Payment is due prior to the session or program that is part of the Services. In the event that the Client does not attend or withdraws from the session or program, for whatever reason, the Client is still responsible for the full cost of the session or program. Refunds may be made at the discretion of the institution TIANA DODSON COACHING AND FACILITATION. The establishment TIANA DODSON COACHING AND FACILITATION reserves the right to cancel the program if, at any time, it deems that it is not beneficial for the session to take place. In this case, the Client will receive a pro-rated refund.
6. WITHDRAWAL PERIOD
With respect to digital Products and Services such as digital content downloads (provision of audio or video recordings, ebooks), the consumer or non-professional Client has no right of withdrawal in accordance with Article L221-28 of the Consumer Code. Indeed, when ordering Products, they have given their prior consent and have expressly waived their right of withdrawal.
With regard to the Services, the consumer or non-professional Client has a period of 14 calendar days, from the date of conclusion of the contract, to exercise their right of withdrawal, in accordance with Article L221-18 of the Consumer Code.
The consumer or non-professional Client can exercise this right via the withdrawal form proposed at the end of the GTC or via an email clearly expressing their will to withdraw to tiana@tianadodson.com. The establishment TIANA DODSON COACHING AND FACILITATION will acknowledge receipt of the exercise of the right of withdrawal, by sending an email to the address indicated by the said Client and will proceed with the refund, by the same means of payment used for the initial transaction. The reimbursement is made within a maximum of 14 calendar days from the time the institution becomes aware of TIANA DODSON COACHING AND FACILITATION of the Client’s desire to withdraw.
The Services expressly excluded from the satisfaction guarantee are personal coaching.
In the case of online training, to be eligible for a refund as described in this paragraph, the buyer must not have viewed more than 20% of the videos posted on the platform hosting the training. This includes all courses sold by the institution TIANA DODSON COACHING AND FACILITATION in Europe and internationally. For a video to be considered as viewed, it is sufficient for the buyer to access this video. It will therefore be considered as viewed from the first second of viewing.
With the exception of the right of withdrawal, no refund is made after ordering the Product or Services. No refunds will be made after receiving the login and password. No refunds are made if there is a connection to the member platform. No refunds will be made after downloading all or part of the product ordered.
Subject to the client’s compliance with these formalities, the refund will be made within 14 working days.
7. LIABILITY
The establishment TIANA DODSON COACHING AND FACILITATION is fully responsible for the proper execution of the order. Nevertheless, any poor execution or non-execution due to a cause attributable to the Client (in particular an obsolete or undersized computer system), to a case of force majeure or to an unforeseeable and insurmountable act of a third party to the contract can exonerate all or part of the responsibility of the establishment TIANA DODSON COACHING AND FACILITATION.
8. TERMINATION
The establishment TIANA DODSON COACHING AND FACILITATION reserves the right to suspend or terminate the account of a Client who contravenes the provisions of the GTC, or in a general way the applicable legal provisions, without prejudice to any damages that the establishment could request TIANA DODSON COACHING AND FACILITATION.
9. ARCHIVING – EVIDENCE
The computerized registers, kept in reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The filing of order forms, order confirmations, and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.
10. MISCELLANEOUS PROVISIONS
The General Terms and Conditions may be modified by the establishment TIANA DODSON COACHING AND FACILITATION at any time to integrate on the one hand, any legislative or jurisprudential modification applicable in particular to the e-commerce and, on the other hand, any technical or technological evolution improving the Site.
The company names, trademarks, designs, and distinctive signs reproduced on the website are protected under intellectual property law and are the exclusive property of the company. In compliance with the provisions of the intellectual property code, only private, personal, and non-commercial use is authorized. Any reproduction or representation, total or partial of the website and its contents is strictly prohibited. No transfer of intellectual property rights is made through these GTC.
The establishment TIANA DODSON COACHING AND FACILITATION which publishes and operates the website is responsible for processing within the meaning of the Regulations in force (including Regulation (EU) No. 2016/679 on the protection of personal data applicable as of May 25, 2018, Law No. 78-17 of January 6, 1978, known as the Data Protection Act, as amended, and any regulations supplementing, amending or replacing them). The Client’s personal data that may be collected and processed by TIANA DODSON COACHING AND FACILITATION (i.e. last name, first name, date of birth, user name, e-mail, postal address and telephone number) are necessary for the management of subscriptions and for the commercial relations of the Website. By agreeing to these terms and conditions, you consent to our collection and use of this data for the purposes of this contract.
11. SETTLEMENT OF DISPUTES
The present GTC are subject to French law. In the event of a dispute, the consumer, non-professional, or professional Client may opt for conventional mediation or any other alternative dispute resolution method. If the Client is a professional, exclusive jurisdiction is expressly attributed to the courts of France in French language.
Updated: June 2022
WITHDRAWAL FORM FOR A DISTANCE CONTRACT
Letter to be sent by registered mail with acknowledgement of receipt to the seller.
Client’s first and last name
their address
Postal code – City
Addressee : First and last name of the professional seller
Address of the recipient (seller)
Postal code – City
At …, on … (date of letter)
Dear Sir or Madam
On … (indicate the date on the order form), I ordered … (designation of the object: for example the collection of DVD, the armchair…) that you delivered to me (or that I received) on … (date).
In accordance with the article L. 221-18 of the Consumer Code, I exercise my right of retraction.
Consequently, I ask you to return to me as soon as possible and at the latest in the 14 days following the reception of the present, the sum of … dollars that I paid to you at the time of my order, this in accordance with the provisions of the article L. 221-24 of the Consumer Code.
Please find enclosed (indicate the item returned) that I am returning to you.